Refund policy

Thank you for shopping with Kamalalayam.

We strive to provide the finest ethnic wear and ensure every order reaches you in perfect condition. If you encounter any issues with your purchase, please review our return, refund, and exchange policy below.

Return & Exchange Eligibility

Please note that for customized or altered products, returns or exchanges will not be accepted if the size selected by the customer is incorrect. We strongly recommend referring to our size guide before placing an order.

As our garments are handcrafted and tailored, a variation of up to one inch may occur. If you are unsure about sizing, we recommend choosing a slightly larger size to allow for local alterations.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, an unboxing video is mandatory to process your request.

Important Video Requirements

  • Record the sealed package from all angles.

  • Ensure the shipping label is clearly visible.

  • Capture the complete unpacking process.

  • Clearly show any damage, defect, or incorrect item received.

  • The video must be continuous, unedited, and without cuts.

Requests submitted without a valid unboxing video may not be eligible for return, replacement, or refund.

How to Request a Return or Exchange

Step 1: Contact Us

Please contact us within 2 days of delivery through our WhatsApp support for quick assistance.

WhatsApp: 9030022724

Step 2: Submit Your Request

Share the following details:

  • Order Number

  • Reason for return or exchange

  • Unboxing video

  • Images (if required)

Our team will review your request and respond within 2 business days.

Return Shipping

If your request is approved:

  • The customer must courier the product back to us.

  • Return shipping costs are the customer's responsibility unless the return is due to a damaged or incorrect product sent by us.

  • Products must be packed securely in their original packaging.

  • Only India Post should be used for return shipments.

  • A maximum reimbursement of ₹100 towards courier charges will be provided where applicable.

The return address will be shared by our support team after approval.

Inspection & Processing

Once the returned product reaches us:

  1. The item will be inspected to verify eligibility.

  2. If approved, the exchange or refund process will begin.

Exchange

Replacement products will be dispatched within 5 business days after the return is approved and processed.

Refund

If a replacement product is unavailable, the refund will be initiated within 2 working days after approval.

Important Information

  • Kamalalayam reserves the right to reject any return, refund, or exchange request that does not comply with this policy.

  • Customers are responsible for ensuring the safe return of products.

  • We recommend using a trackable shipping service for all returns.

Non-Returnable & Non-Refundable Cases

Returns, refunds, or exchanges will not be accepted under the following circumstances:

Change of Mind

Products that are disliked after delivery or perceived to differ from personal expectations are not eligible for return.

Handcrafted Embellishments

Products featuring beads, sequins, stones, embroidery, or similar embellishments may experience minor shedding during handling or transit. Such occurrences are considered normal and are not eligible for return, refund, or exchange.

International Orders

All international orders and payments are strictly non-refundable and non-returnable under any circumstances. Please place international orders carefully.

Sale & Discounted Products

Products purchased during sales, promotions, clearance events, or with special discounts are not eligible for:

  • Return

  • Refund

  • Exchange

Need Assistance?

If you have any questions regarding our Return, Refund & Exchange Policy, please feel free to contact our customer support team. We are always happy to assist and ensure a pleasant shopping experience with Kamalalayam.