Terms of service

Effective Date: June 22, 2026

Welcome to Kamalalayam. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website.

1. Eligibility

By using our website, you confirm that:

You are at least 18 years of age; or
You are accessing the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement under applicable laws.

2. Account Registration

You may create an account to access certain features of our website.

You are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting access to your account.
All activities conducted through your account.

Kamalalayam shall not be liable for any loss or damage arising from unauthorized use of your account.

3. Products & Orders

Product Information

We strive to display product descriptions, colors, images, and pricing as accurately as possible. However:

Actual colors may vary due to screen settings and lighting conditions.
Handcrafted products may have slight variations in color, weave, embroidery, or embellishments.
Such variations are not considered defects.

Order Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order.
Limit quantities purchased.
Cancel orders suspected of fraud or unauthorized activity.
Cancel orders due to pricing, inventory, or technical errors.

If payment has already been made for a cancelled order, an appropriate refund will be processed.

4. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices are subject to change without prior notice.
We accept secure online payments through approved payment gateways available during checkout.
Orders will be processed only after successful payment confirmation.

5. Shipping & Delivery

Kamalalayam ships across India and selected international locations.

Shipping charges are calculated at checkout.
Estimated delivery timelines are provided for reference and may vary due to unforeseen circumstances.
Delays caused by courier services, weather conditions, public holidays, customs procedures, or force majeure events are beyond our control.

Detailed information can be found on our Shipping Policy page.

6. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return & Exchange Policy.

By placing an order, you acknowledge that you have read and agreed to the applicable return, refund, and exchange conditions available on our website.

7. Intellectual Property Rights

All content available on the website, including but not limited to:

Logos
Brand names
Product images
Graphics
Videos
Text
Website design
Trademarks

is the exclusive property of Kamalalayam and protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or exploit any content without prior written consent from Kamalalayam.

8. Prohibited Activities

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload or transmit malicious software or harmful code.
Interfere with website functionality.
Misrepresent your identity or affiliation.
Violate any applicable local, national, or international laws.

Any violation may result in suspension or permanent termination of access.

9. Disclaimer of Warranties

Our website, products, and services are provided on an "as-is" and "as-available" basis.

To the fullest extent permitted by law, Kamalalayam disclaims all warranties, including but not limited to:

Merchantability
Fitness for a particular purpose
Accuracy of information
Non-infringement

We do not guarantee uninterrupted or error-free operation of the website.

10. Limitation of Liability

To the maximum extent permitted by law, Kamalalayam shall not be liable for any:

Direct damages
Indirect damages
Incidental damages
Consequential damages
Special damages
Loss of profits or business opportunities

arising from the use or inability to use our website, products, or services.

11. Third-Party Links

Our website may contain links to external websites operated by third parties.

We do not control or endorse such websites and are not responsible for their content, policies, products, or services.

Accessing third-party websites is at your own risk.

12. Termination of Access

We reserve the right to suspend, restrict, or terminate your access to our website at any time without prior notice if:

These Terms are violated.
Fraudulent or suspicious activity is detected.
Required by law or regulatory authorities.

13. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Andhra Pradesh, India.

14. Changes to Terms & Conditions

Kamalalayam reserves the right to modify these Terms at any time.

Any changes will be posted on this page with an updated effective date. Continued use of the website after such modifications constitutes acceptance of the revised Terms.